Shipping policy

Shipping Policy

Thank you for shopping with [VELNOX]. We are committed to delivering your order safely and as quickly as possible.


1. Order Processing

  • All orders are processed within [2-4 business days] after payment confirmation.
  • Orders are processed on business days only (Monday to Friday), excluding public holidays.
  • During sales, festivals, or high order volumes, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.


2. Shipping Methods

We partner with trusted courier services to ensure reliable delivery across India.

Shipping methods may include:

  • Standard Shipping
  • Express Shipping (where available)

The shipping method available for your location will be shown during checkout.


3. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: [2-4 BUSINESS DAYS ]
  • Tier 2 & Tier 3 Cities: [4-6 BUSINESS DAYS]
  • Remote Locations: [4-8 BUSINESS DAYS]

Delivery times are estimates and may vary depending on courier operations, weather conditions, festivals, or other unforeseen circumstances.


4. Shipping Costs

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the products in your order. Any applicable shipping charges will be displayed before payment.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS.
  • A tracking number.
  • A tracking link to monitor your shipment in real time.

If you do not receive tracking information within [3] business days, please contact us.


6. Delivery Issues & Delays

While we work hard to deliver your order on time, delays may occasionally occur due to:

  • Severe weather
  • Public holidays
  • Courier delays
  • High order volumes
  • Incorrect shipping information
  • Events beyond our control

If your order is significantly delayed, please contact us and we will assist you in resolving the issue.


7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you need to update your shipping information after placing an order.


8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

  • Contact us within [7] days of the expected delivery date.
  • Include your order number and photographs (if applicable).

We will work with the courier partner to investigate and resolve the issue as quickly as possible.


9. International Shipping

Currently, [VELNOX]:

☐ Ships only within India.

OR

☐ Ships internationally to selected countries.

If international shipping is available:

  • Delivery times vary by destination.
  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
  • International delivery times cannot be guaranteed.


10. Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: [VELNOX]

Email: []

Phone: [7830983851]

Business Address: [DEHRADUN, UTTARAKHAND ]

We are happy to assist you with any shipping-related questions.